Terms of Service

These Terms govern your use of Pood as a store owner, staff member, delivery partner, or shopper on any storefront hosted on the platform. By creating an account or placing an order, you agree to them.

1. Your account

You're responsible for keeping your login credentials confidential and for all activity under your account. Store owners are responsible for their staff's use of store-scoped logins.

2. Store owner responsibilities

You're responsible for the accuracy of your product listings, pricing, GST/tax rates, and for fulfilling orders placed through your storefront. Pood is a platform that connects you with customers — we are not a party to the sale itself.

3. Payments

Payments flow directly between customers and your own UPI ID or configured payment method. Pood does not hold, process, or take a cut of order payments; subscription fees for platform access are billed separately.

4. Subscription & billing

Plans renew on the cycle you choose at signup. You can view your renewal date and payment history from Settings at any time. Downgrading or cancelling takes effect at the end of the current billing period.

5. Acceptable use

You may not use Pood to list illegal goods or services, misrepresent your business, or attempt to circumvent platform security. We may suspend accounts that violate these terms.

6. Availability

We aim for high uptime but don't guarantee uninterrupted access. We're not liable for losses arising from downtime, outages, or third-party service failures (e.g. your payment provider).

7. Termination

You may close your account at any time from Settings. We may suspend or terminate accounts that violate these Terms or applicable law.

8. Changes to these Terms

We may update these Terms from time to time; material changes will be notified to store owners by email.

Contact

Questions about these Terms: legal@pood.co.in