Pood.Common questions
How do I set up my store?
After registering, follow the onboarding steps: pick your category, add your UPI ID for payments, and add your first few items. You can always come back and finish these later from your admin sidebar.
How do customers pay me?
Set up UPI under Payment Settings and customers scan a QR code generated from your UPI ID. Card payments and other gateways are on our roadmap — see the Products page.
Can I sell without a website of my own?
Yes — every store gets a free storefront at yourstore.pood.co.in. Business and Enterprise plans can connect a custom domain to remove Pood branding.
How does Quick Sale work?
Quick Sale is a point-of-sale screen for walk-in customers — tap items, take payment, done. No customer account needed, though you can capture a phone number for loyalty points.
What's the difference between Staff and Delivery Partner logins?
Staff accounts are scoped to exactly one store — switching stores means logging in again. Delivery Partner accounts are platform-wide — one login shows orders assigned to you across every store you work with.
How do refunds/cancellations work?
Order cancellations and refunds are handled directly between you and your customer — Pood doesn't hold your funds since payments go straight to your UPI ID.
I found a bug or have an idea — where do I send it?
Use the Feedback page — every message is read by our team.